Ex Vat Inc Vat

Shipping and Delivery FAQ and information

When do you dispatch orders?

If your order is placed before 2pm we aim to have these processed and dispatched on that same day. However some items have an earlier cut off time and will be dispatched the following day. If the product has an earlier cut off it will be noted on both the product page and in the basket.

How much will my delivery cost?

Our delivery costs vary depending on what product is ordered and where it is being delivered to. When you add items to your basket and proceed to checkout the delivery prices will be stated. We keep our delivery costs as low as possible and only pass on the rates that our delivery partners charge us.

Where is my item coming from?

As we have such a wide range of products we have a variety of warehouses that we ship our products from. When your items have been added to the basket you will be able to see where they are being shipped from.

For roofing and green roof products the following warehouses and delivery options will be used

  • Main Warehouse
  • GRP & Liquid Delivery
  • HERTALAN Delivery
  • Rubber Tiles Delivery
  • Seal Eco Delivery
  • Green Roof Trays & Sedum
  • Sky Garden Delivery

For our insulation products we have the following options:

  • Kingspan Delivery
  • North England & South Scotland Branch Delivery
  • Preston Branch Delivery
  • South & London Branch Delivery
  • Pallet Delivery

Why isn’t my order being shipped as one order:

We aim to send out your items as one delivery, however multiple shipments are sometimes unavoidable due to the following reasons:

  • Some of our products come from different warehouses and so must be shipped separately.
  • Some of our products are classed as dangerous and must be shipped with specialist carriers that come separate to other products.
  • Trims are sometimes sent out separately to avoid damage.
  • Couriers sometimes split packages that are from the same order due to their size.
  • Occasionally the sorting system separates the products and they are then shipped individually.

Can I track my order:

We aim to get tracking to you automatically, as soon as we have this available. Some services don’t provide live tracking due to the couriers that are being used. Please feel free to contact us for tracking or an ETA.

Insulation items may not come with automatic tracking due to the delivery partners used, however we will endeavour to get you a date and time of expected delivery if this is possible.

Why do you need my phone number

We only require your phone number in order to contact you regarding delivery or queries around your order. We will pass on your number to the couriers to ensure they can contact you if any issues arise upon delivery such as access.

Why is my order being shipped from multiple locations despite your green delivery

All of our orders are processed through strategic hubs around the UK. This means we are able to dispatch your order from the closest warehouse to your delivery address to reduce the miles a product must travel.

We also ship directly from our manufacturers rather than stock to reduce handling costs and further travelling costs.

Delivery vehicle size and access issues

Our products vary in size and thus we have to use a variety of delivery vehicles that could range from a small van to an artic lorry. Therefore it is essential we are informed of any narrow access and if there are any previous issues with large vehicles getting to the delivery address. This can be noted in the message box that is available upon checkout or you can contact us once the order has been placed.

Any failure to inform us may result in extra charges for a re delivery.

Why can’t I buy some of your insulation range?

Some insulation products are currently only available to be delivered to certain areas due to limited warehouses. (Please contact us if you don’t fit within the following locations and we will endeavour to find a solution)

We have the following hubs for insulation:

  • North England & South Scotland Branch Delivery
  • Preston Branch Delivery
  • South & London Branch Delivery

These hubs have the following delivery areas:

North England & South Scotland Branch Delivery

NE / DH / SR / TS / DL / DG / TD / CA and LA5 - 23

Prices are £35.00 + Vat below £500. Free Over £500

Preston Branch Delivery

Lancashire & Manchester - LA 1-4 / FY / PR / B / L WN / WA / BL / M / OL / CH / CW / SK

Prices are £35.00 + Vat below £500. Free Over £500

Preston Branch Delivery

South & London Branch Delivery

London / South Yorkshire / East Midlands / East

Prices are £40.00 + Vat below £500. Free Over £500

South & London Branch Delivery

If you are outside of these areas please contact us as we might be able to do it via one of our partners branches or pallet it to you.